Client Service Commitment
At Alpern Rosenthal, our focus is to provide "best in class" client service. This means we focus on consistently bringing the highest level of service to our clients. Our value-added approach includes building long-term relationships with our clients so that we can deeply understand your business needs and bring practical ideas and solutions to you.
Our commitment to client service involves these key core philosophies:
We anticipate the needs of our clients and co-workers and take the initiative to communicate our action plan and ideas as well as providing well thought out solutions and advice.
We understand our clients and co-workers concerns, issues, and industry/environment, as well as provide well thought out solutions and advice that will assist with solving problems.
We acknowledge requests, we are accessible and provide advice and services on a timely basis.
We are open-minded toward options while providing advice and solutions that are workable and cost effective.
We strive to understand expectations and deliver our services prior to the agreed-upon delivery date.
We identify and convey new and creative business solutions that provide economic benefit to our clients.
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